Privacy Policy

At CraftCloth ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

Information We Collect

Personal Information

When you place an order or interact with our website, we may collect:

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information
  • Order History

Device Information

We may automatically collect certain information about your device, including:

  • IP Address
  • Browser Type
  • Device Information
  • Time Zone
  • Cookies and Usage Data

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate order updates and notifications
  • Improve our products and services
  • Prevent fraudulent transactions
  • Comply with legal obligations
  • Send promotional offers and marketing communications (where permitted)

Payment Security

Your payment information is processed securely through trusted third-party payment providers. We do not store complete credit card, debit card, or banking details on our servers.

Cookies

Our website uses cookies and similar tracking technologies to:

  • Improve website performance
  • Remember customer preferences
  • Analyze website traffic
  • Enhance user experience

You can disable cookies through your browser settings; however, some website features may not function properly.

Sharing Your Information

We may share your information with:

  • Shopify and related service providers
  • Payment processing partners
  • Shipping and logistics providers
  • Legal authorities when required by law

We do not sell, rent, or trade your personal information to third parties.

Data Retention

We retain your personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

You may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Store Name: CraftCloth

Owner Name: Viraj Ashvinbhai Dholariya

Email: craftcloth29@outlook.com

Business Address:
192, Saketdham Society,
Spining mill, Punagam,
Surat City, Surat,
Gujarat-395010