Shipping Policy

Thank you for shopping with CraftCloth. We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on Sundays or public holidays.
  • During peak seasons, sales events, or holidays, processing times may be extended.

Shipping Time

Domestic Shipping (India)

  • Standard Delivery: 3–7 Business Days
  • Remote Areas: 5–10 Business Days

International Shipping

  • Delivery usually takes 7–21 Business Days, depending on the destination country.
  • Delivery times may vary due to customs clearance and local courier services.

Shipping Charges

  • Shipping charges are calculated at checkout based on the delivery location and order value.
  • Free shipping promotions may be offered from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable).

You can use the tracking number to monitor the status of your shipment.

Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Courier service disruptions
  • Customs processing
  • Incorrect shipping details provided by the customer

CraftCloth is not responsible for delays caused by factors beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed or returned. Additional shipping charges may apply for reshipment.

Lost or Damaged Packages

If your package is lost, damaged, or arrives in poor condition, please contact us within 48 hours of delivery.

Please provide:

  • Order Number
  • Description of the issue
  • Photos of the damaged package or product (if applicable)

We will work with the shipping carrier to resolve the issue as quickly as possible.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other fees may be charged by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Contact Us

For any shipping-related questions, please contact us:

Store Name: CraftCloth

Owner Name: Viraj Ashvinbhai Dholariya

Email: craftcloth29@outlook.com

Business Address:
192, Saketdham Society,
Spining mill, Punagam,
Surat City, Surat,
Gujarat-395010