Refund & Return Policy

At CraftCloth, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

Return Eligibility

We accept return requests within 7 days of receiving your order.

To qualify for a return:

• The item must be unused, unworn, and unwashed.
• The product must be in its original condition with all tags attached.
• The item must be returned in its original packaging.
• Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items are not eligible for return:

• Products marked as Final Sale or Non-Returnable.
• Gift cards.
• Customized or personalized products.
• Items damaged due to misuse, improper handling, or normal wear and tear.
• Products returned without original tags or packaging.

How to Request a Return

To initiate a return, please contact us with the following information:

• Order Number
• Customer Name
• Reason for Return
• Photos of the product (if damaged or defective)

Contact Information

Email: craftcloth26@gmail.com

Our support team will review your request and provide return instructions.

Refund Process

After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Refund processing may take 5–10 business days, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Order Number
• Clear photos of the product
• Photos of the packaging
• Description of the issue

After verification, we will offer a replacement, exchange, or refund as applicable.

Exchanges

We offer exchanges for eligible products, subject to stock availability.

Exchange requests must be submitted within 7 days of receiving your order.

Return Shipping Charges

• If the return is due to a damaged, defective, or incorrect product sent by us, we will bear the return shipping cost.
• For all other return requests, customers are responsible for return shipping charges.

Order Cancellation

Orders may be canceled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be guaranteed and may be treated as a return request after delivery.

Refund Delays

If you have not received your refund after the stated processing period:

• Check your bank account again.
• Contact your payment provider or bank.
• If the issue persists, contact our support team.

Contact Us

For questions regarding returns, exchanges, or refunds, please contact:

Store Name: CraftCloth

Owner Name: Viraj Ashvinbhai Dholariya

Email: craftcloth29@outlook.com

Business Address:
192, Saketdham Society,
Spining mill, Punagam,
Surat City, Surat,
Gujarat-395010